Case Study

How Morello Can Significantly Reduce 90-hour of Overall Financial Transaction Time with Jack

Jack's immediate feedback ensures that Morello can quickly rectify any errors, saving Morello’s time and eliminating unnecessary headaches.

Outcomes Experienced by Morello After Utilizing Jack

90 Hours

Reduced financial transactions per year

MORE by Morello

Industry

Fashion

Product Used

International Transfer

Favorite Features

Transfer to 50+ countries in 20+ currencies

Receive money as fast as real time

Competitive exchange rates

Hendra Niel Sinaga, CEO, Morello​

"Jack's international money transfer service has significantly simplified our ability to send funds to our partners or vendors overseas, resulting in a remarkable 90-hour reduction in the overall transaction time."

Hendra Niel Sinaga, CEO, Morello

Background

MORE by Morello is the retail destination for premium menswear, combining both local and international fashion scene in Indonesia.

During a conversation with a friend, the CEO shared the challenges he encountered while conducting transactions with partners abroad. Upon hearing this, the friend recommended using Jack as a solution to overcome all these limitations.

With Jack, everything is crystal clear right from the start. From the moment Morello initiates a transaction, Morello has a complete view of the rates, ensuring that there are no hidden fees.

Meet Morello Team

How Jack Helps Morello

Restricted Transaction Limits to Unleashing Limitless Possibilities

One major obstacle Morello faced was the cap on the amount they could send to their partners or vendors abroad, which directly impacted their ability to purchase more products. Jack has been a game-changer, Morello doesn't need to face constraints on the total amount they can send to their partners or vendors. This freedom allows Morello to purchase products in larger quantities.

Constrained Capabilities to Empowering Flexibility in Transaction Creation

Morello had to deal with the inconvenience of limited banking hours. With conventional banks, Morello were restricted to making transactions before 11 or 12 a.m. which proved highly inconvenient for their dynamic business needs. With Jack, Morello is no longer restricted by traditional banking hours, as they have the freedom to create transactions anytime and anywhere, even on the weekend.

Uncertainty to Complete Transparency on Every Transaction

When it comes to financial services, transparency should always be a top priority. The lack of transparency was evident as they failed to provide a detailed breakdown of amounts, leaving Morello uncertain about where our money was going. With Jack, everything is crystal clear right from the start. From the moment Morello initiates a transaction, Morello has a complete view of the rates, ensuring that there are no hidden surprises.

Endless Delay to Easy and Quick Transaction Validation

Conventional banks presented challenges when it came to data verification, they often required Morello to wait at least a day to confirm if the recipient's data was correct. This delay caused unnecessary frustration and hindered Morello's ability to conduct business efficiently. Jack's immediate feedback ensures that Morello can quickly rectify any errors, saving Morello’s time and eliminating unnecessary headaches.

Seamless International Business Payments

Send money from one dashboard to more than 60 countries in a few clicks